1. Who We Are
Everflow Plumbing Limited is a company registered in England and Wales (Company Number: 17087977). Our registered office is at 37a, Gordon Avenue, Bognor Regis, PO22 9LH, United Kingdom. Director: Joseph Peter Lynch.
We can be contacted by email at [email protected].
This Privacy Policy explains how Everflow Plumbing Limited collects, uses, and protects personal information submitted through our website at everflowplumbing.co.uk.
2. What Information We Collect
We may collect the following personal information when you use our website or contact us:
- Contact details: Full name, email address, and telephone number (if voluntarily submitted).
- Company or organisation name (if voluntarily submitted).
- Property information: Property type, address, or postcode voluntarily submitted as part of a plumbing enquiry.
- Plumbing enquiry data: Service required, system type, issue or project summary, active leak status, urgency level, access notes, photos uploaded, preferred contact method, budget guidance, and additional notes — all voluntarily submitted.
- Contact form messages: Message content and subject submitted through our contact form.
- Technical data: IP address, browser type, pages visited, and visit timestamps collected automatically through website analytics (where consent has been given).
- Cookie data: Cookie preferences and session data. See our Cookie Policy.
3. How We Use Your Information
We use personal information we collect for the following purposes:
- To receive, review, and respond to plumbing enquiries submitted through our website.
- To communicate with you by email regarding your enquiry or message.
- To contact you by telephone if you have submitted a telephone number and selected telephone or either as a preferred contact method.
- To assess the scope of plumbing, heating, and property service requirements using property and system information you have provided.
- To maintain records of enquiries for the purpose of following up and managing service communications.
- To improve our website and understand how visitors use it (where analytics consent has been given).
4. Legal Basis for Processing
We process personal data on the following legal bases under UK GDPR:
- Consent: Where you tick the consent checkbox on our enquiry or contact forms, agreeing to be contacted regarding your enquiry.
- Legitimate interests: To review and respond to service enquiries, manage communications, and maintain business records.
- Legal obligation: Where we are required to retain records under applicable law.
5. Data Retention
We retain personal data submitted through our website for as long as is reasonably necessary to respond to, manage, and close your enquiry, and to comply with any applicable legal or contractual obligations.
In general, enquiry and contact data is retained for a period of up to 3 years from the date of last contact, unless a longer retention period is required by law or by the ongoing nature of a service agreement.
You may request deletion of your data at any time by contacting us at [email protected], subject to any legal retention obligations.
6. Sharing Your Information
We do not sell, rent, or trade personal data with third parties for marketing purposes.
We may share your information with:
- Service providers: Third-party technology providers who support our website, email, or enquiry handling systems — subject to data processing agreements.
- Specialist trades: Where you have submitted an enquiry that involves specialist trade involvement (e.g. Gas Safe registered engineers), relevant information may be shared to enable a quote or introduction.
- Legal or regulatory authorities: Where required by law, court order, or regulatory requirement.
7. Data Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. However, transmission of data over the internet is not completely secure and we cannot guarantee the absolute security of information transmitted to our website.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of personal data we hold about you.
- Right to rectification: You can request correction of inaccurate data.
- Right to erasure: You can request deletion of your data, subject to legal retention obligations.
- Right to restrict processing: You can request that we restrict processing of your data in certain circumstances.
- Right to object: You can object to processing of your data based on legitimate interests.
- Right to withdraw consent: Where processing is based on consent, you can withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected].
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use, how they are used, and how you can manage your cookie preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown. Significant changes will be communicated where practicable.
12. Contact Us
For any privacy-related queries, data requests, or concerns, please contact us:
Everflow Plumbing Limited
37a, Gordon Avenue, Bognor Regis, PO22 9LH, United Kingdom
Email: [email protected]
Company Number: 17087977